Privacy Policy
Last updated: August 8, 2025
At Soulware Retreats, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name and contact information (email address, phone number)
- Information submitted through forms (retreat applications, consultation requests)
- Payment information (processed securely through third-party providers)
- Dietary restrictions, health information, and preferences (for retreat planning)
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on our site
- Referring website and search terms used
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services and retreat experiences
- Process retreat applications and bookings
- Send updates, newsletters, and promotional materials (with your consent)
- Respond to inquiries and provide customer support
- Improve our website, services, and user experience
- Analyze usage patterns and optimize our content
- Comply with legal obligations and protect our rights
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant advertisements
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our site.
Third-Party Analytics
We use Google Analytics to understand website traffic and user behavior. Google Analytics may collect information such as your IP address, browser type, and pages visited. For more information, please review Google's Privacy Policy.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Third parties who assist with our operations (email services, payment processing, analytics)
- Retreat partners: Venues and facilitators involved in delivering retreat experiences
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with any merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure HTTPS encryption for all data transmission
- Secure third-party payment processing (we do not store credit card details)
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Active customer relationships and ongoing services
- Legal, accounting, or regulatory requirements
- Resolution of disputes or enforcement of agreements
Newsletter subscribers can unsubscribe at any time, and we will remove your email from our marketing lists.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data portability: Request your data in a machine-readable format
To exercise any of these rights, please contact us using the information below.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate steps to ensure your data is protected in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites (such as Calendly, social media platforms, and payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date and post the new version on this page. Material changes will be communicated via email or a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Soulware Retreats
Email: christina@soulwareretreats.com
We aim to respond to all requests within 30 days.